FAQ

Frequently Asked Questions:

What is the process of creating one of your handmade crochet pieces?

Our crochet pieces are created by hand, using 100% cotton yarn. Each piece is carefully crafted by our skilled artisans, paying attention to every detail to ensure a high-quality finish.
How do you ensure that the pieces are sustainable and ethical?
We use only natural and biodegradable materials, such as 100% cotton yarn. We also practice batch ordering and occasionally offer pre-order to ensure that our supply doesn't exceed demand, helping us to reduce waste and keep landfills clear.

How much is shipping?
$5 Domestic shipping in Australia
$20 International flat rate (we ship to every country worldwide) 

What is your returns policy?
If for any reason you would like to return your purchase, you can send it back to us within 7 days of receiving it for either an exchange or full refund. 
Buyer pays for return postage. 
If we have stock available, we offer exchanges also.

Please email info@scarlet-sam.com to coordinate your return. 

What is the estimated postage time once I’ve received my tracking number?
Please allow approximately 3-5 business days for domestic shipping and 2-3 weeks for international orders.

How do I care for my Scarlet & Sam item(s)?

Hand wash with care in COLD WATER ONLY. Remove from water immediately after washing and drip dry inside out so as not to fade the colours in sunlight.

It is not recommended to soak your garment, particularly not in alkaline substances such as soap and detergent as this may cause the dye to run.

Do not bleach, do not soak, do not rub or wring, do not use fabric softener, do not dry clean, do not tumble dry.

Loss of shape and stretch should be corrected for when damp.

If concerned about colour bleeding rinse in salt water, then rinse salt out immediately.

These washing instructions account for the delicate nature of hand-dyed, handmade crochet. Please message us with any questions regarding care or maintenance.